Skip to main content

Customer


A customer is the most important visitor to our premises.
He is not dependent on us. We are dependent on him.
He is not an interruption on our work. He is the purpose of it.
He is not an outsider on our business. He is a part of it.
We are not doing him a favor by serving him.
He is doing us a favor by giving us an opportunity to do so.


--Mahatma Gandhi

Comments

Popular posts from this blog

Team Work

Ramo Vigrahavan Dharmah

A great verse from Ramayana: आहार निद्रा भय मैथुनं च  सामान्यमेतत् पशुभिर्नराणाम् । धर्मो हि तेषामधिको विशेष:  धर्मेण हीनाः पशुभिः समानाः ॥ AhAra-nidrA-bhaya-maithunam cha samAnam_etat_pashubhir_narANAm | dharmo hi teShAm adhiko visheSho dharmeNa hInAH pashubhiH samAnAH|| Eating, Sleep, Fear and Sex ; these habits are common between human beings and animals. It is the Dharma which is the special quality of the human beings. Without the Dharma, they are similar to the animals.  Rama is The Embodiment Of Dharma.  Maaricha, while speaking to Ravana- (Aranya Kandam 37-13): रामो विग्रहवान् धर्मः साधुः सत्य पराक्रमः | राजा सर्वस्य लोकस्य देवानाम् इव वासवः || ३-३७-१३|| raamo vigrahavaan dharmaH saadhuH satya paraakramaH | raajaa sarvasya lokasya devaanaam iva vaasavaH || 3-37-13 "Rama is the embodiment of righteousness, he is an equable person with truthfulness as his valour, and as with Indra to all gods he is the king of entire world. [3-37-13] Another great phra

Procrastination to Motivation (Regulate your emotions)

You Procrastinate Because Of Emotions, Not Laziness. Regulate Them To Stop Procrastinating! There are two trains of thought – One leads to procrastination and one leads to motivation. And somewhere in between, there is a junction called anxiety. Procrastination train of thought: People procrastinate or avoid aversive tasks to improve their short-term mood at the cost of long-term goals. Procrastination is not a time management problem. It is an emotion regulation problem - we delay activities which might make us feel not-so-good. Procrastination is not laziness. Humans procrastinate because of poor emotional regulation about the outcome of tasks. In short, we often procrastinate because of perceived anxiety, stress, and poor emotional regulation about the completion of a task. Perceived anxieties make us feel ‘not so good.’ The aversion activity is a mechanism to avoid or delay the anxiety and repair the short-term negative mood. Habits like procrastination are a reaction