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Showing posts from July, 2009

Never underestimate your Client's Complaint

Never underestimate your Clients' Complaint, no matter how funny it might seem! This is a real story that happened between the customer of General Motors and its Customer-Care ExecutiveA complaint was received by the Pontiac Division of General Motors:‘This is the second time I have written to you, and I don't blame you for not answering me, because I sounded crazy, but it is a fact that we have a tradition in our family of Ice-Cream for dessert after dinner each night, but the kind of ice cream varies so, every night, after we've eaten, the whole family votes on which kind of ice cream we should have and I drive down to the store to get it. It's also a fact that I recently purchased a new Pontiac and since then my trips to the store have created a problem.....You see, every time I buy a vanilla ice-cream, when I start back from the store my car won't start. If I get any other kind of ice cream, the car starts just fine. I want you to know I'm serious about thi…

Boss Vs Subordinate

When I Take a long time to finish, I am slow.
When my boss takes a long time, he is thorough.

When I don't do it, I am lazy.
When my boss does not do it, he is busy.

When I do something without being told, I am trying to be smart.
When my boss does the same, he takes the initiative.

When I please my boss, I am apple polishing.
When my boss pleases his boss, he is cooperating.

When I make a mistake, I' am an idiot.
When my boss makes a mistake, he's only human.

When I am out of the office, I am wondering around.
When my boss is out of the office, he's on business.

When I am on a day off sick, I am always sick.
When my boss is a day off sick, he must be very ill.

When I apply for leave, I must be going for an interview.
When my boss applies for leave, it's because he's overworked.

When I do good, my boss never remembers.
When I do wrong, he never forgets.

Good Quotes

Be not so busy making a living that you forget to make a life.

Tomorrow is just an idea, but today is happening right now!

Stay Positive! Try hard to get what you like or you will be forced to like what you get.

Don't tell your problems to people: 80% don't care; and the other 20% are glad you have them.

Live for Today. Plan for Tomorrow. Party Tonight.

Punctuality: Being punctual is not only polite.... It does not waste other people's time.

Time: It's not time which needs to be managed; It is ourselves.

If we keep our customers happy... they will keep us in business!

Watch your thoughts, for they become words.
Watch your words, for they become actions.
Watch your actions, for they become habits.
Watch your habits, for they become character.
Watch your character, for it becomes your destiny.

Courage:
Is what it takes to stand up and speak. Is also what it takes to sit down and listenEssence of Gita:
Whatever happened was goodWhatever is happening is also goodWhatever will happen tha…